With Managed I.T. Support, Your Business Runs Smoothly
By taking a proactive approach and monitoring your network resources 24x7, we can detect and remedy most business-threatening scenarios, often before you're even aware of the issue. Our managed IT support helps you to continue to work for your customers, whilst potentially saving you a stack of cash in downtime-costs. We've encountered many businesses over the years relying on a 'break-fix' approach to their IT because they believe it to be cheaper. Sadly, this is generally not the case once they factor in the cost of avoidable downtime. Let Redwax ease the pressure and keep your IT systems up and running for you.
24/7/365 System Health Monitoring
We check your system for things such as disk space/health, memory usage and CPU, and monitor event logs for you. We can also check your backups and the status of your anti-virus.
Monitoring this way prevents issues causing an interruption to your work, often discovering underlying issues and intercepting them before you see an impact on your business and need to report a fault to us.
We are both dependable and flexible when we detect an issue via our 24x7 IT Monitoring Service. We proceed and resolve the fault where it's labour only because our managed support includes unlimited labour. For work involving parts, we can work to a pre-authorised work limit or notify you immediately to ensure rapid authorisation.
Fully Managed Business I.T. Support
This includes everything in Monitoring (above), plus fully inclusive remote support, consultancy and the extremely popular Employee Advantage scheme so you can offer your staff great value IT services on their domestic IT issues. With a clear, simple and manageable monthly cost, no unexpected surprises...
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Case Studies
International Patent Attorneys
A multi-million pound turnover business. We were approached by their Director of Technology to assist in auditing the existing infrastructure, which spanned several branch offices and a Co-location facility, with equipment approaching end of life and a desire within the organisation to consolidate and save money.
We worked to offer a more cost-effective and resilient solution going forward which included lower maintenance costs with limited capital expenditure. This included migrating some existing server instances from an in-house VMWare stack to our managed cloud platform and taking the opportunity to start afresh with some other instances to bring them up to date. In all we brought down the server count from 24 to 11 and slashed the ongoing costs. We also looked at the branch office infrastructure and consolidated this too to provide better resilience.
Together with our 24/7 support ethos in the data centre, we continue to provide management and monitoring at the server level for this organisation and consultancy and support for the IT manager following the success we demonstrated, which has seen the company saving thousands of pounds every month on their IT infrastructure expenditure and seen their need for capital investment almost entirely disappear.
Planning Consultants
We were approached, following a recommendation (which is where 90% of our new business comes from, recommendations), by the current IT administrator to provide a bespoke CAD system, following a history of them buying Dell systems for this purpose.
Impressed with the quality of our system and the price-point, they then asked us to carry out a review of their IT systems.
We advised them to move away from their by-now out of support Small Business Server (2003), to a pure Server 2012 R2 environment and our hosted Exchange service, as their rural location didn't offer the connectivity (speed/reliability) for an onsite exchange server and their organisation was too small for this to be financially viable going forward.
Their monthly expenditure on IT has decreased dramatically and we have upgraded numerous of their CAD systems now.
